:root{--portal-bg:#f8fafc;--portal-bg-card:#fff;--portal-bg-hover:#f1f5f9;--portal-border:rgba(0,0,0,.08);--portal-text-primary:#0f172a;--portal-text-secondary:#475569;--portal-text-light:#94a3b8;--portal-primary:#1b3b98;--portal-primary-hover:#122866;--portal-secondary:#e60050;--portal-gradient:linear-gradient(135deg,#1b3b98,#9333ea,#e60050);--portal-success:#10b981;--portal-warning:#f59e0b;--portal-danger:#ef4444;--portal-shadow-sm:0 1px 2px 0 rgba(0,0,0,.05);--portal-shadow-md:0 4px 6px -1px rgba(0,0,0,.05),0 2px 4px -1px rgba(0,0,0,.03);--portal-shadow-lg:0 10px 15px -3px rgba(0,0,0,.05),0 4px 6px -2px rgba(0,0,0,.02);--portal-shadow-glow:0 0 20px rgba(27,59,152,.06)}.portal-layout{min-height:100vh;background-color:var(--portal-bg);background-image:radial-gradient(at 0 0,rgba(59,130,246,.05) 0,transparent 50%),radial-gradient(at 100% 100%,rgba(236,72,153,.05) 0,transparent 50%);color:var(--portal-text-primary);font-family:Outfit,sans-serif;display:flex;flex-direction:column}.portal-header{background-color:#fff;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-bottom:1px solid var(--portal-border);padding:12px 24px;display:flex;justify-content:space-between;align-items:center;position:-webkit-sticky;position:sticky;top:0;z-index:100;flex-wrap:wrap;gap:15px}.chat-header{background:var(--portal-bg)}.chat-messages{background:var(--portal-bg-card)}.bubble-admin{background:var(--portal-bg-hover)}.chat-footer{background:var(--portal-bg)}.chat-input{background-color:var(--portal-bg-card)}.portal-logo-container{display:flex;align-items:center;gap:12px}.portal-badge{font-size:11px;font-weight:600;padding:3px 8px;border-radius:var(--radius-full);background:var(--portal-gradient);color:#fff;letter-spacing:.5px}.portal-nav{gap:8px;flex-wrap:wrap}.portal-nav,.portal-nav-link{display:flex;align-items:center}.portal-nav-link{background:none;border:none;cursor:pointer;outline:none;font-weight:500;color:var(--portal-text-secondary);font-size:13.5px;padding:6px 12px;border-radius:var(--radius-sm);transition:all .2s ease;gap:4px;white-space:nowrap}.portal-nav-link.active,.portal-nav-link:hover{background-color:var(--portal-bg-hover);color:var(--portal-primary)}.portal-content{max-width:1200px;margin:30px auto;padding:0 24px;width:100%;flex:1 1}.portal-hero{background:linear-gradient(135deg,#fff,#f1f5f9);border:1px solid var(--portal-border);border-radius:var(--radius-lg);padding:40px;position:relative;overflow:hidden;box-shadow:var(--portal-shadow-md);margin-bottom:35px}.portal-hero:before{content:"";position:absolute;top:-50%;left:-50%;width:200%;height:200%;background:radial-gradient(circle,rgba(27,59,152,.03) 0,transparent 60%);pointer-events:none}.portal-hero-title{font-size:32px;font-weight:800;margin-bottom:12px;color:var(--portal-text-primary)}.portal-hero-desc{font-size:15px;color:var(--portal-text-secondary);max-width:700px;line-height:1.6}.portal-grid{display:grid;grid-template-columns:1fr;grid-gap:30px;gap:30px;margin-bottom:30px}@media (min-width:992px){.portal-grid{grid-template-columns:2fr 1fr}}.portal-card{background-color:var(--portal-bg-card);border:1px solid var(--portal-border);border-radius:var(--radius-lg);padding:30px;box-shadow:var(--portal-shadow-md);transition:all .3s ease}.portal-card:hover{border-color:rgba(99,102,241,.2);box-shadow:var(--portal-shadow-glow)}.portal-card-title{font-size:18px;font-weight:700;color:var(--portal-text-primary);margin-bottom:20px;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--portal-border);padding-bottom:15px}.ticket-list{display:flex;flex-direction:column;gap:15px}.ticket-item{background:#f8fafc;border:1px solid var(--portal-border);border-radius:var(--radius-md);padding:20px;display:flex;justify-content:space-between;align-items:center;transition:all .2s ease;cursor:pointer}.ticket-item:hover{transform:translateY(-2px);background:#f1f5f9;border-color:var(--portal-primary);box-shadow:var(--portal-shadow-md)}.ticket-info{display:flex;flex-direction:column;gap:8px}.ticket-subject{font-weight:700;font-size:16px;color:var(--portal-text-primary)}.ticket-meta{font-size:12px;color:var(--portal-text-secondary);display:flex;flex-wrap:wrap;gap:15px}.badge{font-size:12px;font-weight:600;padding:4px 10px;border-radius:6px;text-transform:uppercase;letter-spacing:.5px}.badge-open{background-color:rgba(59,130,246,.15);color:#60a5fa;border:1px solid rgba(59,130,246,.3)}.badge-answered{background-color:rgba(16,185,129,.15);color:#34d399;border:1px solid rgba(16,185,129,.3)}.badge-closed{background-color:hsla(220,9%,46%,.15);color:#9ca3af;border:1px solid hsla(220,9%,46%,.3)}.chat-container{display:flex;flex-direction:column;height:600px;background:var(--portal-bg-card);border:1px solid var(--portal-border);border-radius:var(--radius-lg);box-shadow:var(--portal-shadow-lg);overflow:hidden}.chat-header{padding:20px 25px;border-bottom:1px solid var(--portal-border);display:flex;justify-content:space-between;align-items:center;background:#f8fafc}.chat-messages{flex:1 1;padding:25px;overflow-y:auto;display:flex;flex-direction:column;gap:20px;background:#fff}.chat-bubble{max-width:75%;padding:15px 20px;border-radius:18px;line-height:1.5;font-size:14.5px;box-shadow:var(--portal-shadow-sm);position:relative}.bubble-client{align-self:flex-end;background:var(--portal-gradient);color:#fff;border-bottom-right-radius:4px}.bubble-admin{align-self:flex-start;background:#f1f5f9;color:var(--portal-text-primary);border:1px solid var(--portal-border);border-bottom-left-radius:4px}.chat-time{font-size:10px;margin-top:8px;display:block;text-align:right;opacity:.7}.bubble-admin .chat-time{color:var(--portal-text-secondary)}.chat-footer{padding:20px 25px;border-top:1px solid var(--portal-border);display:flex;gap:12px;background:#f8fafc}.chat-input{flex:1 1;padding:14px 20px;background-color:var(--portal-bg);border:1px solid var(--portal-border);color:var(--portal-text-primary);border-radius:var(--radius-md);outline:none;font-size:14px;transition:all .2s ease}.chat-input:focus{border-color:var(--portal-primary);box-shadow:0 0 10px rgba(27,59,152,.1)}.chat-messages::-webkit-scrollbar{width:6px}.chat-messages::-webkit-scrollbar-track{background:transparent}.chat-messages::-webkit-scrollbar-thumb{background-color:rgba(156,163,175,.2);border-radius:10px}.chat-messages::-webkit-scrollbar-thumb:hover{background-color:rgba(156,163,175,.4)}.portal-layout .btn-primary{background:var(--portal-gradient)!important;color:#fff!important;border:none!important;font-weight:600!important;font-size:14px;padding:12px 24px;border-radius:8px;cursor:pointer;transition:all .3s ease!important;box-shadow:0 4px 15px rgba(27,59,152,.2)}.portal-layout .btn-primary:hover{transform:translateY(-2px);box-shadow:0 6px 20px rgba(230,0,80,.35);opacity:.95}.portal-nav-link.active{background:var(--portal-gradient)!important;color:#fff!important;font-weight:600;box-shadow:0 4px 15px rgba(27,59,152,.15)}.portal-layout .btn-outline{border:2px solid transparent!important;background-image:linear-gradient(#fff,#fff),var(--portal-gradient)!important;background-origin:border-box!important;background-clip:padding-box,border-box!important;color:var(--portal-text-primary)!important;font-weight:600;transition:all .3s ease;border-radius:8px;cursor:pointer}.portal-layout .btn-outline:hover{transform:translateY(-1px);box-shadow:var(--portal-shadow-glow)}